The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Services
Pet amenities available
Laundry
Welcome drink
Dining
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Heating
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Bathtub
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
9 Botchergate,
Carlisle (Cumbria),
United Kingdom,
CA1 1QP,
Cumbria
Map view
street view
9 Botchergate,
Carlisle (Cumbria),
United Kingdom,
CA1 1QP,
Cumbria
City landmarks
Castle
Carlisle Castle
1.1
km
Church
Carlisle Cathedral
630 m
Museum
Tullie House Museum And Art Gallery
800 m
3 Hartington Place
Gallery Number Three
610 m
Milbourne Street
The People First Conference Centre
1.1
km
Stadium
Brunton Park
1.5
km
Museum
Cumbria's Museum of Military Life
1.4
km
Park
Bitts Park
1.1
km
Peter Street
Carlisle Contemporary Arts
770 m
1B Finkle Street
Weft Studio
870 m
Mosque
Carlisle Islamic Mosque Centre
1.1
km
Church
Church of St Michael
1.9
km
Train Station
Hammonds Pond Railway
2.2
km
Brampton Road
Eden Bridge Gardens
2.4
km
Houghton Hall Garden Centre
A World in Miniature Museum
3.2
km
Farm
Walby Farm Park
6.0
km
Nearby
Collier Lane
Vue Cinema
290 m
Mall
The Lanes Shopping Centre
270 m
Store
House of Malt
280 m
Thornb Moor
Knoxwood Wildlife Rescue Centre
290 m
Church
St. Paul's church
290 m
Church
Our Lady Of Eden Catholic Church
290 m
Restaurants
Wetherspoons
30 m
10-16 Botchergate
The Woodrow Wilson
130 m
48 Botchergate
Base Express
70 m
8 The Crescent
Pizza Time
60 m
18 Botchergate
Shanghai Shanghai Oriental Buffet
170 m
Botchergate Road
The Dining Room
190 m
6a Lowther Street
Happy Garden
340 m
42 Portland Place
Cavern Cafe
210 m
77 English Street
The Good Sister
210 m
5 Cecil Street
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
5.7
Location
7.7
Service
7.6
Dining
6.2
Guest reviews
6.8/10
based on 9 reviews
2.5/5
based on 790 reviews
7.1
7.1/10 based on 5601 reviews
#21 of 21 hotels in Carlisle based on Tripadvisor
William
United Kingdom,
February
2024
8.0/10
The hotel had everything desirable for a pleasant stay, including tea and coffee in the room. However, the initial room I was allocated had some cleanliness issues with walls having blood stains, dirty sheets, and an unhygienic bathroom. Thankfully, the friendly staff swiftly moved me to a different room after lunch.
Rooms
7.0
The room I could swap to after lunch was clean and comfortable, meeting my expectations. The presence of only one cushion on the bed was a small inconvenience.
Service
9.0
The service was exceptional, with the charming receptionist being very helpful and friendly. The staff were happy to deal with our requests, making our stay enjoyable.
Location
8.0
The location of the hotel was perfect for a night out in town, being right in the city center. Additionally, its proximity to the railway station and various cafes and takeaways nearby added to the convenience.
Dining
8.0
The dining experience met my expectations for the price paid, offering a good choice of meals that were filling and tasty.
Facilities
8.0
The hotel provided laundry services, a welcome drink, and pet amenities, enhancing the overall experience.
J.
United States,
November
2023
7.4/10
My stay at the hotel had its ups and downs. The location was superb, ideal for bars, restaurants, and transport, with easy access to the motorway and on-site parking available. However, the room was very noisy due to the pubs downstairs and had badly stained walls and carpet. On the bright side, the staff were very friendly and helpful, offering locked storage for our luggage while we visited a relative in the hospital, and they promptly relocated us to another room with a working shower. The dining experience was very good with plenty of choices, though it could be pricey compared to nearby options.
Rooms
5.0
The room was very noisy because of the pubs downstairs, had badly stained walls and carpet, and was very small, run down, dark, and dusty.
Service
9.0
The staff were very friendly and helpful, allowing us to leave our luggage in locked storage and promptly moving us to a better room with a working shower.
Location
8.0
The location was superb, ideal for bars, restaurants, and transport, with easy access to the motorway and on-site parking.
Dining
7.0
The dining experience was very good with plenty of choices, but it could be expensive compared to other options nearby.
Facilities
8.0
The hotel offers various amenities like laundry, welcome drink, and pet amenities.
Andy
United States,
September
2023
8.0/10
Staying at the hotel was a good experience overall. The room was spacious and comfortable, but it was quite hot with no way to adjust the temperature. The staff was incredibly friendly and helpful, going out of their way to assist us, though there seemed to be some issues with management. The location was convenient for our travel plans, being close to the train station and offering easy access to town, but it could be noisy late at night due to nearby establishments. The dining experience was satisfactory, with a nice buffet breakfast and accommodating service.
Rooms
7.0
The room at the back of the hotel, next to the takeaway, was huge and comfortable as advertised, but it was very hot with no temperature control.
Service
9.0
The staff was extremely friendly and helpful, especially the receptionist, who provided excellent assistance with parking and car troubles. They even opened the restaurant early for us.
Location
8.0
The location was very convenient, just 3 minutes from the train station, perfect for travelers. However, noise levels from surrounding bars could be an issue late at night.
Dining
8.0
The dining experience was good, with very helpful breakfast staff and a nice buffet breakfast selection.
Facilities
8.0
The hotel offered laundry service, a welcome drink, and pet amenities, enhancing the overall stay.
Louise
United States,
August
2023
6.0/10
This hotel is a mixed bag - great location and friendly staff, but the rooms are a bit dated, and the noise from the bar downstairs can be a nuisance. The service is quick and efficient, but there is room for improvement in terms of cleanliness and amenities. The location is central but noisy on weekends, with easy access to attractions. The dining options are basic, and the facilities are average.
Rooms
6.0
The rooms have a bit of a retro feel, like something out of the '70s. They are directly above a club/bar, which can be noisy.
Service
7.0
The service is quick and efficient, with staff located right across the station. However, there were some loud moments with staff shouting and banging bin lids.
Location
8.0
The hotel is centrally located, close to various attractions, but the noise level, especially on weekends, can be disruptive.
Dining
5.0
The dining options are basic, with cold food that seems store-bought as a highlight.
Facilities
5.0
Average facilities with room for improvement in terms of amenities.
Nathan
United Kingdom,
July
2023
7.2/10
The hotel's location couldn't be more central, right across the street from the railway station, making it very accessible to the city center. The rooms were a bit warm, especially facing the loud nightclub across the street, but the service was top-notch. The dining experience was lacking in warmth and efficiency, though the facilities were great for a central stay.
Rooms
7.0
The rooms were a bit warm and facing a noisy nightclub but quite comfortable overall.
Service
9.0
The service was very helpful and attentive, with the staff showing efficiency and friendliness.
Location
8.0
The hotel's central location straight across from the train station was convenient, though a bit noisy due to the rowdy nightlife nearby.
Dining
5.0
The dining experience was not the best, with cold buffet options and a lack of warmth in the service.
Facilities
The hotel offers basic facilities suitable for a central stay in the heart of the city.
Peter
United States,
July
2023
5.8/10
I had a mixed experience at the hotel. While the service was very helpful and the staff cheerful and polite, the room assigned to me was not wheelchair-accessible as requested, making it quite challenging to navigate with stairs. The location was convenient, close to the railway station, but the view from my room overlooked the bustling main street. The dining options were good but the dishes tended to get cold quickly, and I found that some facilities were lacking.
Rooms
5.0
The room I stayed in was not wheelchair-accessible as requested and was located down a flight of stairs, which made it uncomfortable to access. The big window facing the main street was a nice touch.
Service
7.0
The staff were very pleasant and did their best to assist me, even getting a bottle opener from the bar. They were mainly cheerful and polite throughout my stay.
Location
6.0
The hotel's location was convenient, near the railway station and within walking distance to various bars and food outlets. However, being on a siding for many hours was a bit inconvenient.
Dining
7.0
The dining experience was good with plentiful options, but I noticed that the dishes tended to cool down quickly after being served.
Facilities
5.0
Some facilities were lacking, and the overall comfort and quality of the rooms could be improved for a better stay experience.
Stephanie
United Kingdom,
July
2023
7.2/10
The hotel's location near the railway station and popular dining spots was excellent, although some lighting issues affected the overall experience. The service was a mix of pleasant interactions with abrupt moments. The rooms offered ample space and storage but had limitations like low ceilings and poor ventilation during warm nights. The dining experience was mostly good, aside from instances like a late start and staff behavior. The overall value was reasonable with car parking as a bonus.
Rooms
7.0
The rooms were large with ample storage but had limitations like low ceilings and poor ventilation.
Service
6.0
The service had pleasant and friendly moments but also abrupt interactions.
Location
8.0
The location was excellent near the railway station and dining spots, although some lighting issues affected the experience.
Dining
7.0
The dining experience was mostly good but with occasional issues like late starts and staff behavior.
Facilities
8.0
The hotel offered car parking as a bonus.
Sally
United Kingdom,
May
2023
6.8/10
The hotel is conveniently located directly opposite the train station, making it handy for the city center and railway station. The rooms are dated and in need of an update, with a not-so-pleasant smell and cleanliness concerns. While the dining experience was acceptable but could have been fresher, the service was impressive with attentive staff. Overall, it's a great spot for socializing and convenient for train journeys.
Rooms
5.0
The rooms felt dirty and in need of updating, with a sewerage smell lingering.
Service
9.0
The service was impressive, with attentive staff members meeting requests promptly.
Location
8.0
The hotel is conveniently located directly opposite the train station, making it handy for the city center and railway station.
Dining
6.0
The dining experience was acceptable, but service was struggling due to being understaffed.
Facilities
Facilities were limited but satisfactory for a short stay.
Steven
United Kingdom,
May
2023
5.0/10
The hotel is conveniently located near the rail station and various restaurants and bars, perfect for attending events at Bitts Park. However, the hotel requires significant improvements to meet expectations, especially during weekends with noise issues. The dining experience was mixed, with high prices for average-quality food.
Rooms
5.0
The attic room was cramped and far from the elevator, making it inconvenient to access due to multiple stairs. The walls and carpet showed noticeable stains.
Service
5.0
The service was subpar, with inattentive staff playing computer games and lacking awareness of road closures. Additionally, having a receptionist smoking outside our window was unpleasant.
Location
7.0
The location was excellent for events at Bitts Park and near the rail station with abundant dining options. However, the noise levels during weekends were disruptive, affecting sleep quality.
Dining
5.0
The dining experience was underwhelming with overpriced, tasteless options. Better value meals could be found at nearby places like Weatherspoons.
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